Files2Phones PC2Me

Troubleshooting Audio

Files2Phones   PC2Me.net   PC2Me Plus  

Document number: TS-A
Copyright (c) 2007-2009 1stWorks Corporation. All rights reserved.

This article applies to Files2Phones (F2P), PC2Me, and PC2Me Plus.

For answers to questions not listed here, please check the F2P Support, PC2Me Support, or PC2Me Plus Support pages.

All trademarks are the property of their respective owners.

Q: Where does the audio come from?
A: Audio is sent to your PC2Me Plus native app from your F2P or PC2Me Server. Audio problems are usually caused (and resolved) on the Server, not on your iPhone or iPod touch.

4/9/09

Q: How do I setup audio for PC2Me?
A: See the PC2Me Guide at http://www.pc2me.net/guide/audio.asp

9/7/09

Q: I still have no sound (Vista)
A: A: In Vista, PC2Me and F2P Servers capture audio from the output to the speakers for Vista 32 or 64. In Vista:

  1. Right-click the speaker icon in your system tray, and select Recording Devices.
  2. If the Speakers are not selected, right-click the Speaker option and select "Select as Default Device" and press the OK button.
  3. Now, restart your PC2Me or F2P Server and try your PC2Me+ Native App again.
If this does not work, in your F2P or PC2Me Server, please use the Ask Support A Question feature so we can get your latest Server info.

4/10/09

Q: I still have no sound (XP)
A: A: In XP, it is a different game. We connect to the Stereo Mix or WaveOut of the Recording Mixer (Yes, Recording Mixer). Is it possible that you have some other device (digital output, headphones, etc.) as your default RECORDING device? To find out:

  1. Right-click the speaker icon in the system tray, select Open Volumne Control, then select Options, then Properties.
  2. In the Properties window, check Recording. This shows which mixer device has been selected as your default mixer for Sound Recording.
  3. Make sure that the list of volume controls for the recording mixer device includes "Stereo Mix", "Wave Mix", "What U Hear", or similar (see list below), and make sure it is checked.
    We search for Device Name
    "stereo" Stereo Mix
    "wave" Wave Mix
    "hear" What U hear
    "mix" xxx Mix
    "sum" (Sigmatel)
    "mezcla" (Spanish for Mixer)
    "rec. playback" (IDT Audio Chip Set)
  4. Now, restart your PC2Me or F2P Server and try your PC2Me+ Native App again.
If this does not work, in your F2P or PC2Me Server, please use the Ask Support A Question feature so we can get your latest Server info.

4/10/09

Q: Warning: The current default audio device cannot capture audio ... (XP)

I am getting the following message:

"Warning: The current default audio device cannot capture audio for the pc2me+ iphone native app, but the sigmatel c major audio is available on a different audio device. Set this device as the default and try again."

The sigmatel device is the only one on my system and is already set as the default.

A: He solved the problem by checking the "use only default devices" box in the audio properties box.

Explanation: His situation occurs when a user unplugs an audio device without changing the default device. The system reverts to the next available recording device, but the "default" selection in the registry still contains the original device name. This is why the user info displayed "GT-10" as the default recording device. This info came directly from the registry.

To correct this problem he needed to set this device as the default and try again. By checking the "use only default devices" box in the audio properties box the system stored the correct default device in the registry and all is well.

4/10/09

Q: What are Ask Support A Question and DXdiag and HCMixer?
A: They are diagnostic tools we use.

Ask Support A Question is a form you send to 1stWorks Support (support@1stWorks.com) with a question or a brief problem description. The ASAQ form also provides us with information about your computer, such as audio drivers. Note that many people also send a separate email with a longer problem description. To send an ASAQ:

  1. Right-click the F2P or PC2Me Server icon in the lower right corner of your desktop.
  2. Select "Ask Support A Question".
  3. Provide a brief description and press Send.


DXdiag (DirectX Diagnostic report) comes from the Windows DirectX Diagnostic Tool. It shows complete information about the multi-media devices in your computer. To get it:

Windows XP:
  1. Open Windows Start and click Run.
  2. Type: dxdiag
  3. Click OK.
  4. Wait while DxDiag loads.
  5. Click the Save All Information button.
  6. Provide a name for the report (the default name is DxDiag.txt).
  7. Send an email to 1stWorks Support (support@1stWorks.com) with the report file attached.
Windows Vista:
  1. Click Windows Start.
  2. In Start Search, type: dxdiag
  3. Press Enter.
  4. Wait while DxDiag loads.
  5. Click the Save All Information button.
  6. Provide a name for the report (the default name is DxDiag.txt).
  7. Send an email to 1stWorks Support (support@1stWorks.com) with the report file attached.


"HCMixer" is a tool we developed to provide information about your audio system. Use it if you are unable to send an Ask Support A Question report.
  1. Download and save HCMixer.exe from our http://www.hotcomm.com/ftppub/hcmixer.exe (be sure to SAVE it. Do not run it directly from the web.)
  2. After you save it, run it from your computer.
  3. It produces a report named hcmixerLog.txt, located in the same folder where you put hcmixer.exe
  4. Send an email to 1stWorks Support (support@1stWorks.com) with the hcmixerLog.txt file attached.
9/7/09

 





Top


© 2009 1stWorks Corporation. All rights reserved. See our terms of use.
All trademarks and registered trademarks are the property of their respective owners.