FAQ - Kaspersky

Product tested - Kaspersky Internet Security 6.0, May 1, 2007

If you have a Kaspersky product, and hotComm is online but the relays stay red or you can't connect to a room, then please follow the steps for Kaspersky Internet Security below.

Note: by itself, Kaspersky Anti-Virus does not prevent hotComm from connecting. However, it can be difficult to tell whether you have Kaspersky Internet Security (which includes Kaspersky Anti-Virus) or just Kaspersky Anti-Virus. So, if you have any Kaspersky product and you have problems connecting with hotComm, follow the steps for Kaspersky Internet Security below.

For more information about Kaspersky, see www.kaspersky.com.

Kaspersky Internet Security         Customer comments

Kaspersky Internet Security

If configured correctly, Kaspersky Internet Security works with hotComm.

Note: if you have previously installed Norton Internet Security or Norton Personal Firewall, hotComm may be unable to connect to relay servers until you completely remove the remnants of the Norton software that are left behind by their uninstall, even if you have configured Kaspersky correctly. The symptoms of this is that your hotComm connection status is "Online-Proxied" or "Online-Direct", but the room is deemed unconnectible.

The following screenshots are for Kaspersky Internet Security 6.0, taken May, 2007

1. In the main window, Click Settings



2. In the Settings window, click the Trusted Zone button

3. In the Trusted Zone window, click the Trusted Applications tab.

4. If hotComm is in the list of programs:
a. Click the hotComm entry to hightlight it, and click Edit.
b. In the Trusted application window, check Do not scan for all options, and click OK

5. If hotComm is not in the list of programs:
a. Click Add.
b. In the Trusted application window, click Browse.
c. Select My Computer, then C://(local) drive, then Program Files, then 1stWorks, then hotComm or hotCommLite or hotCommCL, then hotComm (or hotComm.exe) and click OK.
d. In the Trusted application window, check Do not scan for all options, and click OK



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Customer comments

Can't connect
These instructions are adapted from a Kapersky user forum: http://forum.kaspersky.com/index.php?showtopic=28755

1-Set anti hacker to training mode.
2-Launch [your program]
3-Popup appears, choose "any activity" for [your program].
4-Switch anti hacker back to low mode.

hotComm is online but relays stay red or room is unconnectible
1/24/07 - From a customer: "I forgot that I had upgraded my antivirus, Kaspersky, over the weekend. The previous version had no problems with hotComm. I made hotComm a ‘trusted application’ with Kaspersky. All fixed now."

Pause my protection
7/27/07 - from a customer:
" All I do is "pause my proctection" before I enter the password for the Hotcomm room...and once I am in, I just turn it back on and I am fine."

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