your data on your iPhone or iPod touch
when you need it, wherever you are

Support

At 1stWorks Corporation your complete satisfaction is very important to us. We welcome your feedback and questions concerning hotComm, or any of our products, and are here to give you complete support. Please feel free to access our help files, or to send us your feedback or questions using the various methods below.

Resources, Guides and Help

We provide online Guides, Help, and frequently asked questions and other online resources to help you work better with Files2Phones.

FAQ - Frequently Asked Questions, answers to commonly asked questions about the Files2Phones product.
Files2Phones Brief Introduction Video.
Files2Phones Guide. This is the Help and Reference guide for the Files2Phone Access Server (the PC software).
F2P iPhone Help. This is the help file for what you can do from the iPhone.

License information:

Buy Now, to purchase a license.
My Options, info about license options for the Files2Phones and PC2Me products.

Specific technical articles:

Troubleshooting
Troubleshooting Audio, info about troubleshooting audio issues.
Firewalls FAQ, with information about configuring firewalls and security products for use with 1stWorks products.
Connecting Online-Direct, with information about opening ports for the PC2Me and Files2Phones Servers.

Helpful tools:

http://iphonenetworktest.com - Test your iPhone bandwidth if you are having trouble remotely controlling your desktop. We suggest that you bookmark this site.
DrVista Diagnostic Tool - Install a diagnostic report generator for Windows Vista only. Use as requested by 1stWorks Support.

Support Contacts

Show Hours

The Support Room is closed on Friday, July 3, for Federal holiday (Independence Day observed). For support issues, send email to support@hotComm.com.

Support Room: click the graphic below for online chat with live reps here in the USA.
E-mail: support@myf2p.com. Please set your email filters to allow all mail from 1stWorks.com and myf2p.com. Be sure to check your spam or junk mailboxes for replies from us.
If you forgot what it was like to drive into a gas station and have the attendant ask you if you would like to have the oil-level checked and the windshield washed, try our support for a guided tour of the installation and operation of F2P.
Just call (954)474-0660, (508)541-6781, (508)877-0446 or (660)668-3032 (9AM-9PM EST 7 Days a week).

or, leave a voicemail message at: 508-877-0446.

Updates

Current Revision: 3.30.001. See Updates.
For update contents, see Revision history

System Requirements

System requirements for the Files2Phones Access Server are:

Files2Phone Access Server is available for Windows XP, 2000, and Vista 32-bit on a PC, or on an Intel Mac in a Windows partition (such as Parallels Desktop, VMWare Fusion or Bootcamp).
We recommend a minimum of 512K RAM and a broadband Internet connection, although actual requirements vary depending on your file size and the number of concurrent viewers.
Files2Phones Access Server must be able to sustain a continuous TCP connection through outgoing ports, which is allowed by most personal firewalls and routers. It is not necessary to "open incoming ports", although in some cases it may provide faster service. See Connecting Online-Direct.
Sleep mode. Set your computer so that it does not go to sleep.
Screen saver password. In Vista, set your computer so that your screen saver does not require a password. (In XP or W2K, opening an application or monitor control through your F2P Private or Guest folders with an F2P password is sufficient to temporarily unlock your computer until you exit the application or monitor control.)

System requirements for the remote access device are:

Remote access requires Safari on an iPhone or iPod touch, with recent updates applied, minimum firmware level 2.2.1.